Technical Support

If you need help installing or using the LockDown Browser, please call the Help Desk during the support hours. If tech issues persist, other options for proctored online tests may be available, at the discretion of the faculty member teaching your course. Please consult your instructor if you’re unable to use LockDown Browser.

What is Online Proctoring?

LockDown Browser is a locked browser for taking quizzes and exams in Canvas. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment.

Online proctoring is software that monitors students taking an online exam through a webcam. The purpose of this software is to verify the students’ identities and help improve academic integrity in the online classroom. Many universities require students to complete high-stakes final exams at a physical testing center. Online proctoring is a convenient alternative, since exams can be completed in the comfort of each student’s home.

Download Respondus Lockdown Browser

This short video provides a basic understanding of LockDown Browser and the webcam feature.

1. Traditional timed, proctored exams are possible remotely using the tools available in Canvas and Respondus LockDown Browser. To download and install the.
2. Respondus LockDown Browser is an online proctoring software that is used in the education field to monitor students while they take tests. A free trial is available.Both students and teachers will need to download the app to use the program to take exams online and to review test results.

Respondus LockDown Browser can be installed on the following operating systems:

• Windows: 10* and 8
  • *Windows 10S is not a compatible operating system
• Mac: macOS 10.12 to 11.1

Here are the three steps that students must follow to use Respondus:

1. Review the tutorial videos below.
2. Click the following link to download and install LockDown Browser.
   
3. To take the Respondus exam, start LockDown Browser, login to Canvas, and then navigate to the exam. You will not be able to access the exam with a standard web browser such as Internet Explorer or Mozilla Firefox.

Webcam and Testing Information

Students taking select online courses will be required to take an exam in a proctored environment using Respondus Monitor. There will be no cost for the exam, however students will be required to use the following:

• A webcam - The webcam can be built into your computer or can be the type that plugs in with a USB cable. Many computers have a built-in webcam; however, students can also purchase a low cost webcam directly through the Wilmington University Campus Store using financial aid funds. Webcams can be purchased from many online stores, such as Amazon, for as little as $14.99.
• A form of photo ID - The photo ID can be your WilmU ID, a driver's license, or any form of legal photo ID.
• This course requires the use of LockDown Browser. It can be installed on the following operating systems:
  • Windows: 10* and 8.
    • *Windows 10S is not a compatible operating system
  • Mac: macOS 10.12 to 11.1
• You won't be able to access the exam with a standard web browser such as Internet Explorer or Mozilla Firefox. For additional details on using LockDown Browser, review this Student Quick Start Guide (PDF).

Back to the Table of Contents

Tutorials for Students

To take an online test, start LockDown Browser and navigate to the exam. After you have completed the exam, the exam session recording is reviewed by your instructor. Prohibited behavior will automatically be 'red flagged' and the instructor will make the determination if the academic integrity policy has been violated.

Canvas Respondus Lockdown Browser Download

How to Download and Install Respondus LockDown Browser - Windows and Mac (PDF)

How much bandwidth is required for Respondus Monitor to run?

A high-speed broadband Internet connection is necessary to take a Canvas exam in the Respondus Monitor system. The most common reason a test would fail is a connectivity issue or a slow Internet connection.

Canvastests are ideally taken on a computer that is hardwired to a modem or router. If you cannot use an Ethernet cable to connect directly, there are a few other things will help boost your Wi-Fi speed:

Respondus Lockdown Browser Student Download Canvas

• Move your computer, so it is as close to the Wi-Fi router as possible.
• Be sure the router is not blocked behind a wall or really far away from your computer.
• Other electronic devices that use Wi-Fi will also take up your network speed. You may want to turn them off or disable their Wi-Fi. For example, iPads, tablets, and other streaming TV services like Netflix and online gaming will use the same bandwidth as your computer. Try turning off these devices until after you complete your exam to boost the strength of your Wi-Fi signal.

Here are a few other tips to troubleshoot your issue:

• Reboot your computer just before starting the test.
• Make sure your webcam and microphone work and are fully connected before you open Respondus LockDown Browser. You can try testing them in another application to verify they are working.
• The Respondus Lockdown Browser has a built-in Help Center that can help troubleshoot issues.
• If you need further assistance, contact the Help Desk. It is recommended to call or use live chat during support hours.

Academic Integrity

Canvas Respondus Lockdown Browser Download

Additional information about cheating and test tampering may be found in the Wilmington University Code of Conduct.